User privacy policy
Update time：2021-8-20
effective date：2021-8-20
【Special Note】
1.By using the services provided by (product name: ) (hereinafter collectively referred to as "we"), you trust how we handle your information. We understand that this responsibility is important, so we have been committed to protecting your information and have formulated this User Privacy Policy (hereinafter referred to as the "Policy").
2. attaches great importance to user privacy protection. This policy applies to client and platform products and services shared by . Please be sure to read it carefully and use the related products shared by after confirming that you fully understand and agree. If you/your guardian do not agree with any content of this Privacy Policy, you should stop using it immediately. When you start using to share related products, it means that you/your guardian has agreed to our collection, storage, use, sharing, and protection of your personal information in accordance with this policy.
3.Please read carefully and fully understand this policy before using the various services we provide (we have highlighted the key content in bold for your special attention). If you have any questions, comments or suggestions about this policy, you can contact us at any time by accessing the online customer service system or calling the customer service staff.
4.This policy will help you understand the following:
a、How we collect and use personal information
b、How we use cookies and similar technologies
c、Device permission call instructions
d、How we store and protect your personal information
e、How you access and control your personal information
f、Under what circumstances will personal information be shared, transferred, and publicly disclosed?
g、Protection of minors
h、Changes to this policy
i、How to contact us
One、How we collect and use personal information
When using our products/services, you need to choose to authorize us to collect and use personal information in scenarios including:
1.Ensure the normal operation of E-bike services
In order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect the security of your account, we will collect your device model, operating system, unique device identifier, login IP address, Log information such as access network method, type and status, network quality data, device accelerator, operation logs, service logs, etc. Please understand that this information is basic information that must be collected to provide services and ensure the normal operation of the product. If we detect that you are using our services for fraudulent or illegal purposes, we will take appropriate measures to stop providing services to you.
2.Registration, certification, login E-bike service
In order to comply with the requirements of laws and regulations, and to provide you with more personalized and convenient services, when you register as a shared user, you need to provide your real identity information (real name, ID number, phone number, etc. ) to complete real-name verification to help you complete the verification of your riding age. This information is personal sensitive information, and we will use industry-wide methods and use our best commercial efforts to protect the security of your personal sensitive information. If you do not provide this information, you may not be able to use the service normally.
3.Provide you with vehicle riding functions or services
3.1Vehicle riding is the core function of the service. To achieve this function, we may collect and use your geographical location information after obtaining your express consent in multiple scenarios such as unlocking, closing, and positioning.
(1)Before you use the E-bike service for the first time, we will prompt you to choose whether to allow us to obtain your location information and under what circumstances. During your use, you can also choose whether to allow us to obtain your location information and under what circumstances through your device settings at any time. After obtaining your permission, we will obtain your location information through IP address, GPS and other sensors that can provide relevant information (such as nearby devices, Wi-Fi access points and base station information) for the purpose of Shows available vehicles around your location, operating zone limits or geofencing rules, and more.
(2)When you are about to use the unlocking function (including but not limited to scanning code to unlock, Bluetooth unlocking) and locking function (including but not limited to temporary car locking, normal car locking), we will record it after obtaining your independent choice and consent. The geographical location information on your device and the vehicle switch lock allows the server to issue unlocking instructions to the designated vehicle, unlock the vehicle, and provide you with vehicle riding services.
(3)During your ride, we will record the geographical location information on your device and the vehicle's switch lock, and record your departure point, arrival place, riding track, duration and mileage information. We collect the above information based on the requirements of laws and regulations, the need to protect your personal and property safety, and to handle user disputes in accordance with the platform rules.
3.2Geolocation information is sensitive personal information, and refusing to provide this information will prevent you from using the above functions.
3.3We may combine the above information with information from our other services to conduct comprehensive statistical or algorithmic analysis to make personalized recommendations to you, display or push information that may be of interest to you, or provide specific functions that are more suitable for you or Services, for which we will obtain your notification permission after obtaining your independent consent, and push the following information to you:
(1)Show you, recommend or push the latest market activities and preferential information in your city, issue coupons, etc.;
(2)Your riding behavior will be scored according to certain rules to calculate your credit score.
4.Provide you with payment and settlement functions or services
When you use the payment function, we will only initiate a payment request to the third-party payment software already on your device. This process does not collect your name or other information you have bound to the third-party payment tool, nor will Provide information you provide to us or generated when using the Bicycle Services to third-party payment tools.
5.Ensure the safety of products, services and users
To help us better understand the operation of the E-bike service and ensure the safety of operation and service provision, we may record network log information, as well as the frequency of using software and related services, crash data, overall installation, usage, performance data, etc. information.
Two、How we use cookies and similar technologies
Cookies and similar technologies are common technologies on the Internet and are a mechanism that supports server-side (or script) storage and retrieval of information on the client. When you use the sharing service, we may use cookies and similar technologies to send one or more cookies or anonymous identifiers to your device to collect and store information when you access and use this product. This is done to ensure the safety and efficient operation of products and services, or to promptly detect and prevent security risks. These technologies will also help us improve service efficiency and improve login and response speeds.
We promise that we will not use Cookies for any other purpose than those stated in this Privacy Policy.
Three、Device permission call instructions
During the use of the sharing platform, some of your device permissions will be called. The following are the business functions corresponding to the calling permissions, the purpose of calling the permissions, and the information we ask you before calling the permissions.
| Device permissions | Corresponding business functions | The purpose of calling permissions | Do you want to ask? | Can users turn off permissions? |
|---|---|---|---|---|
| network | All functions | Implement car services and provide corresponding functions | Ask for first time installation | Recommended to keep |
| position | Positioning services, navigation services | pass | First time installation consultation | Recommended to keep |
| Telephone | Call up the dialing interface to make a call | Contact Customer Service | Service call to ask | yes |
| camera | Scan the QR code to authorize using a car, photographing a faulty car, and reporting illegal parking | Enable users to scan the code to use the car and take photos of the vehicle to report vehicle malfunctions or illegal parking | Service call to ask | yes |
| photo album | Upload photos from album | Enable users to upload avatars | Service call to ask | yes |
| storage | Display and storage of maps and pictures | Implement caching and use of business data | First time installation consultation | Recommended to keep |
| notify | All functions | Send a message | First time installation consultation | yes |
Four、How we store and protect your personal information
1.Information retention period: We will continue to save the user's personal information while the user continues to use the product. When you delete your personal information or cancel your account, we will retain your existing personal information for the shortest period specified by laws and regulations. We will no longer use your personal information for commercial purposes within the minimum retention period required by laws and regulations. When your personal information exceeds the above retention period, we will de-identify it, specifically by anonymizing the user information so that the user information cannot be tracked and identified, and it cannot be recovered even after the user registers again.
2.Region where information is stored: The personal information we collect and generate in accordance with laws and regulations will be stored and used within the country.
3.Keep information safe
We and our affiliates adopt strict administrative, technical and physical security measures to protect the information you provide and prevent unauthorized access, public disclosure, use, modification, destruction or loss;
We establish security protection management systems, processes and organizations to ensure the security of information. For example, we strictly limit the scope of people who have access to information and require them to comply with confidentiality obligations;
In the process of providing services, you agree that we have the right to query your personal information from our cooperative third-party service providers to complete the necessary business processes mentioned above, depending on the actual situation of business development. You further agree that when assisting us in completing the necessary business processes mentioned above, third-party service providers have the right to store, process, associate and use your personal information provided by us within a reasonable and necessary scope. At the same time, third-party service providers will adopt privacy protection measures that are no less stringent than this privacy policy, and are bound by strict confidentiality clauses.
In particular, there are possible unknown risks in the Internet environment and any security system, and they are not 100% safe. Once an information security incident unfortunately occurs, we will use reasonable and effective methods to promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the handling measures we have taken or will take, and you can take precautions on your own and recommendations for risk reduction, remediation measures for you, etc.
4.After you terminate your use of the sharing service, we will stop collecting and using your information, unless otherwise provided by laws, regulations or regulatory authorities. If we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations in the form of one-by-one delivery or announcements, and delete or anonymize the personal information we hold.
Five、How you access and control your personal information
We attach great importance to the management of your personal information and do our best to protect your rights to access, modify (update or correct), delete and withdraw authorization and consent to your personal information so that you have the full ability to protect your privacy and security.
1.You have the right to view the personal information, itinerary information and payment records you provide to us or generated by your use of shared services.
2.If you wish to delete or correct your personal information, please contact our customer service staff, and we will delete or correct it according to your request within 7 working days after verification.
3.You have the right to withdraw all authorization for us to continue collecting your personal information by canceling your account in the software. You can perform online operations by visiting "Personal Center" - "Settings" - "Account and Security" - "Cancel Account" on our App/Mini Program page, which will take effect immediately.
4.You have the right to apply to cancel your account. After you cancel your account, we will stop providing products to you, and according to your request, unless otherwise provided by laws and regulations, we will delete your personal information in a timely manner.
Six、Under what circumstances will personal information be shared, transferred, and publicly disclosed?
1.We will abide by relevant laws and regulations and keep your personal information confidential. We will not actively share or transfer your personal information to third parties. We will not share your personal information with others except in the following circumstances:
1.1Only by sharing your personal information can we provide the services you need.
1.2In order to provide and improve the service (its whole or related parts), including but not limited to service operation, maintenance and improvement of service performance, development of new functions and features, research and provision of customer support, etc.
1.3Communicate with you and personalize it, including pushing you the latest market information and promotions in a manner that complies with applicable laws and regulations, updating your inquiries about service requests, inviting you to participate in surveys, etc.
1.4When you use third-party services through the sharing platform, your personal information will be shared with the third party that provides the service in accordance with the sharing content listed in the "Collection of Personal Information" clause.
1.5According to the law, the necessary personal information obtained by criminal investigation agencies in accordance with legal procedures in order to investigate crimes, or the necessary personal information obtained by administrative agencies, judicial agencies, etc. in accordance with legal procedures and with your authorization and consent.
1.6To the extent required or permitted by law, provide necessary information to protect the public interest, property or safety.
1.7If we use your personal information beyond the scope directly or reasonably related to the stated purpose at the time of collection, we will obtain your explicit consent or authorization separately.
2.We will not provide your personal information to any third party organization or individual without legal procedures or obtaining your consent. In order to enable you to receive information push, share information on third-party platforms, use map services, play videos and other necessary functions, our application will embed the SDK of authorized partners or other similar applications (see attachment 1 for details) . We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. If a third party really needs to use personal information beyond the scope of the aforementioned authorization due to business needs, the third party will need to seek your independent consent again.
3.If an enterprise undergoes acquisitions, mergers, reorganizations, etc., your personal information may be transferred as a result. We will require the changed entities to still abide by this privacy policy and fulfill their original responsibilities and obligations. If the changed subject needs to change the purpose of using personal information, we will require it to obtain your explicit consent in advance.
Seven、Protection of minors
We take the protection of minors' information very seriously. If you are a minor, before using the sharing service, we ask that you ask your parents or other guardians to read this privacy agreement carefully, and use our services with the consent of your parents or other guardians. Services or provide information to us. In addition, we would like to remind you that according to the relevant laws and regulations of the People's Republic of China, you must be sixteen (16) years or older before you can use a motorcycle.
For situations where we collect personal information from children through the use of our products or services with the consent of parents or other guardians, we will only use, share, transfer or disclose it when permitted by laws and regulations, with explicit consent from parents or other guardians, or when necessary to protect children. this information. If we discover that personal information from a minor has been collected without first obtaining verifiable parental consent, we will seek to delete the information as quickly as possible.
If you are the guardian of a minor, if you have any questions about the personal information of the minor under your guardianship, please contact us through the contact information disclosed in this policy.
Eight、Changes to this policy
1.As the sharing service continues to improve, the content of this privacy policy may be updated from time to time. However, we will not reduce your rights under this Privacy Policy without your explicit consent. We will announce the updated version on the platform/client products shared by and remind you of relevant content updates through platform announcements or other appropriate means before taking effect. We encourage you to check back frequently to stay informed of our latest privacy policy.
2.If you continue to use the business and services shared by after we publish the revised policy, it means that you have fully read, understood and accepted the entire content of the revised policy and will use it in accordance with the content. This policy; if you do not agree with any content of this revised policy, you should choose to stop using the products and services shared by .
Nine、How to contact us
When you have other complaints, suggestions, suggestions and questions related to minors' personal information, you can enter [Online Customer Service] through the sharing APP to find our contact information and get in touch with us. We will verify the issues involved as soon as possible and respond within 7 days after verifying your user identity.
Attachment 1: List of third-party SDKs involved in collecting user information
| Function | purpose of usage | third party name | Involving personal information |
|---|---|---|---|
| Verified | Users verify the authenticity of real-name information | Jingdong | Name, ID number |
| Statistical Analysis | Data statistical analysis, statistical user data | alliance of friends | Mobile phone style, mobile phone number, mobile phone serial number, system version, MAC address, network, Android_id, IMEI |
| Third party payment | Provide users with third-party payment functions based on user choice | Device Information | |
| Alipay | Device Information | ||
| UnionPay Cloud QuickPass | Device information, recording, memory card, credit card, order amount | ||
| map | Provide users with map display, positioning, path planning and other functions | Gmap | Device information, geographical location information, IMSI, IMEI, MAC |
| Push notification information | Provide users with notification information push function based on user model | aurora | MAC, IMEI, IMSI, location, application installation list |