Privacy Policy
Last updated: April 2024
Co. Ltd. ("" or "we") is committed to protecting your privacy. This Privacy Policy ("Policy") is designed to help you easily access ’s website (" Website" or "Website") or the mobile application ("App" or "Mobile App"), use ’s services provided through the Website or App ("Services"), and demonstrate our commitment to handling information responsibly and protecting your privacy. Your use of the Website and Services is subject to the terms of this Privacy Policy.
1. Scope of This Privacy Policy
（1）This Policy applies to all products and services provided by us. If any of our affiliate companies use ’s products or services but do not have their own privacy policy, this Policy will apply to those products or services. If a separate privacy policy exists for products or services provided by us or our affiliates, the relevant policy will apply.
（2） This Privacy Policy only applies to the Website and App and does not extend to any other websites or apps you may access via ’s Website or App (whether through ads, services, or content links) or through ’s partner websites.
（3）While certain features of Website and App can be accessed without registration, many services require registration. If you use our website or App without registering, the only information collected will be non-personal data through cookies or web beacons. If you choose to register, we will ask you to provide personal information such as your name, email address, year of birth, username, password, and phone number. You are responsible for ensuring the accuracy of the information you provide. Inaccurate information may affect the quality of services you receive and our ability to contact you as needed.
（4）By using the Website or Services, you acknowledge and agree that we will collect and use your personal information in accordance with this Policy. Please read this Policy carefully before using the services. If you have any questions, feel free to contact us using the details provided in this Policy.
2. How We Collect and Use Personal Information
We collect personal information to ensure smooth service delivery and to enhance your experience. The situations where we may collect and use your personal information include:
（1）Ensuring the Normal Operation of E-bike Services: We may collect data such as device model, operating system, unique device identifier, IP address, network status, log information, and service usage data to ensure the smooth operation of our services. If we detect fraudulent or illegal activities, we reserve the right to terminate services to you.
（2）Registration, Verification, and Login: To comply with legal requirements and verify your identity, we may collect personal information such as your real name, ID number, and phone number. This information helps verify your age eligibility to use the e-bike services and ensure safety.
（3）Provision of E-bike Riding Services:
a.We may collect location data to provide core services like unlocking and locking e-bikes.
b.This includes tracking your ride’s start and end locations, ride duration, and mileage. This information is critical for legal reasons and user safety.
c.Refusing to provide location information may prevent you from using certain features of the service.
（4）Payment Services: We will only send payment requests to third-party payment systems (such as your preferred payment app) and will not collect additional personal data from these services.
（5）Safety and Performance Monitoring: We collect network and performance data (e.g., crash logs) to ensure services are operating securely and efficiently.
3. Use of Cookies and Similar Technologies
We use cookies and similar technologies to enhance service efficiency and improve your experience. These technologies help us secure our services, monitor performance, and prevent security risks. Cookies will not be used for purposes beyond those stated in this Policy.
4. Permissions Required
The App may request certain permissions on your device. Here is a breakdown of permissions, the features they support, and whether you can disable them:
Permission Business Function Purpose Permission Request Can User Disable?
Network All features Enable service First installation Recommended to keep enabled
Location Navigation, ride tracking Enable location services First installation Recommended to keep enabled
Phone Customer service Dial customer service On demand Yes
Camera QR code scanning, report issues Scan QR codes, report vehicle issues On demand Yes
Album Upload photos Profile photo upload On demand Yes
Storage Cache and display maps and images Cache data for faster access First installation Recommended to keep enabled
Notifications Alerts and updates Send notifications First installation Yes
5. Data Retention and Security
（1）Retention Period: We will retain your personal data as long as you use our services. Once you delete your data or cancel your account, we will retain your data only as long as required by law. After the retention period, your data will be anonymized and cannot be traced back to you.
（2）Data Storage Location: Your data will be stored within the country in compliance with local laws and regulations.
（3）Security Measures: We use administrative, technical, and physical measures to protect your data from unauthorized access, disclosure, or modification. We have strict access controls in place, requiring confidentiality agreements for personnel handling sensitive data. However, no security system is entirely immune to risk, and we will notify you promptly in the event of a data breach.
6. Your Rights Regarding Personal Information
You have the right to:
View your personal data and trip history.
Request deletion or correction of your personal data by contacting customer service. We will process your request within seven business days upon verification.
Withdraw consent by deactivating your account through the App.
Cancel your account and request data deletion, except where retention is required by law.
7. Data Sharing, Transfer, and Disclosure
We will not share, transfer, or disclose your personal information to third parties unless:
It is required to provide you with the services.
We need to improve or develop new services.
Legal authorities request it in compliance with laws or legal proceedings.
We have your explicit consent.
In the event of a merger or acquisition, we will notify you and ensure that the new entity adheres to this Privacy Policy.
8. Protection of Minors
If you are under 18, you must seek consent from a parent or guardian before using our services. In compliance with Thai laws, users must be at least 15 years old to use the e-bike services.
9. Policy Updates
We may update this Privacy Policy from time to time. We will not reduce your rights under this Policy without your consent. You will be notified of updates through announcements on the platform. By continuing to use our services after the update, you acknowledge and accept the revised policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, you can contact our Customer Service team through the app. We will respond within seven business days after verifying your identity.