UB BIKE PRIVACY POLICY

This Privacy Policy explains how personal information is collected, used, stored, protected, and shared when users use the UB Bike application.

1. Definitions

“Personal Information” means any information that can directly or indirectly identify an individual. For example: full name, phone number, email address, location data, payment information, and usage history.

“User” means an individual who has registered with the UB Bike application and is using the service.

“Application” means the UB Bike mobile application and its related systems, platforms, and services owned and operated by Khurd Khuch LLC.

“Rental Service” means the process of booking, using, and making payment for electric bicycles and related additional services through the application.

2. What Information May We Collect?

2.1 Information provided directly by the User: We collect the user’s phone number during account creation and usage. If required by law, we may also collect identity information such as name, registration number, date of birth, gender, and photo.

2.2 Location information: Used to locate bicycles, start/end rentals, suggest parking points, and ensure safety. Controlled via device permissions.

2.3 Device and usage information: Includes app version, OS, device type, logs, click data, etc., for service optimization and error diagnosis.

2.4 Automatically generated data: Rental history, trip duration, payment status, rewards, and related service data.

3. For What Purposes Do We Use the Information?

• Verify identity and manage accounts
• Provide rental services and process payments
• Handle support requests and complaints
• Improve service quality and safety
• Prevent fraud and security risks
• Send notifications and updates

4. Conditions for Sharing Information

We do not share personal information without consent, except in the following cases:

• 4.1 Payment providers: For transaction processing and dispute handling
• 4.2 Technical partners: For hosting, analytics, support, and security
• 4.3 Authorities: When required by law or legal process
• 4.4 Security protection: To prevent fraud or system threats

5. Data Retention Period

We retain personal information only as long as necessary or required by law. Data will be deleted or anonymized when no longer needed.

6. Information Security

• Access control restrictions
• Secure data transmission (SSL/TLS)
• Encryption, backup, and logging
• Regular security assessments
• Compliance with international security standards

7. User Responsibilities

Users must protect their account credentials and prevent unauthorized access or misuse.

8. User Rights

• Access and correct personal data
• Manage notification preferences
• Request deletion or restriction
• Withdraw consent
• Submit complaints

9. Children’s Privacy

The service is not intended for users under 16. Parents may request deletion of unauthorized data.

10. Changes to the Policy

We may update this policy and will publish changes in the application. Users should review it regularly.

11. Contact Information

Email: info@ub-bike.mn

Phone: +976-72888899